Terms and Conditions
Terms and Conditions
Welcome to Naisoso Island Villas Fiji!
These terms and conditions outline the rules and regulations for the use of Naisoso Island Villas Fiji's Website, located at www.naisosoislandvilla.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Naisoso Island Villas Fiji if you do not agree to take all of the terms and conditions stated on this page.
1. Check-In and Check-Out:
Check-in time is 2:00 PM, and check-out time is 10:00 AM.
Early check-in or late check-out is subject to availability and may incur additional charges.
Early Arrival and Late Departure:
Our standard check-in time for villas is from 2:00 pm. While we make every effort to have accommodations ready earlier, we cannot guarantee early check-in.
If guests wish to arrive earlier and ensure immediate villa availability for the best possible arrival experience, we highly recommend reserving and paying for the villa from the night before the scheduled arrival date.
In cases of early arrival, luggage storage will remain at your disposal, allowing you to explore our facilities or the surrounding area while waiting for your villa to become available. The Reception opens from 8am to 5pm Daily.
Our check-out time is set at 10am on the day of departure.
For guests who require a later departure time, we offer the option of late check-out until 6:00 pm, subject to availability, at an additional charge of 50 percent of one night’s accommodation charge.
Beyond 6:00 pm, a full night's accommodation charge will be applied.
Please note that early arrivals and late departures are subject to villa availability, and we recommend discussing these options with our front desk staff in advance to accommodate your needs to the best of our ability
2. Reservation and Payment:
Guaranteed Reservations And Deposits:
Guarantee by Credit Card:
A valid credit card is required as a guarantee for your reservation. We accept major credit cards such as Visa, MasterCard, Union Pay and American Express. Local Debit Cards and Mpaisa.
Please be aware that all credit card transactions are subject to a non-refundable 4.9 percent service fee.
To confirm your reservation, a deposit equivalent to 50% of your stay is required at the time of booking.
The remaining balance for your reservation is due upon reaching the cancellation cut-off date as specified in our Cancellation Policy (Section 4).
Guests can make payments using either of the following methods:
Credit Card Payment: If you wish to make full payment by credit card, we will send you a pro-forma invoice along with a secure link for online payment.
Bank Transfer: If you prefer to make full payment via bank transfer, we will send you the invoice along with our bank details for your convenience.
Please ensure that payments are made in a timely manner to secure your reservation. Failure to provide the required payment may result in the cancellation of your reservation. If you have any questions or require assistance with payment options, please do not hesitate to contact our reservations team.
3. Refundable Bond and Handling of Damages:
A refundable bond of $1000 per stay will be collected at the time of check-in via cash or credit card pre-authorisation. This bond is designed to cover any potential damages to the villa during your stay.
Your refundable bond will be reimbursed within 7 days of your check-out. An inspection will be conducted, and any damages or missing items will be reported to you along with a deduction report.
In the event that damages are identified during the inspection, we will promptly send you an invoice detailing the cost of repairs or replacements necessary to address the damages.
The amount for damages, as indicated on the invoice, will be deducted from the refundable bond. If the sum of the damages exceeds the bond amount of $1000, you will be required to pay the remaining balance to cover the cost of repairs or replacements.
We encourage guests to report any damages or issues with the villa immediately upon discovery to avoid any misunderstandings during the inspection process. Please note that this bond is in place to ensure the proper maintenance and care of our villas, and we strive to refund it promptly if there are no damages. Your cooperation in reporting any issues and adhering to this policy is greatly appreciated.
4. Cancellation Policy:
Guests may cancel their reservation according to the following terms:
100% Refund: A full refund will be provided for cancellations made 30 days or more prior to the scheduled arrival date.
50% Refund: For cancellations made between 30 days and 14 days prior to the scheduled arrival date, a 50% refund of the total reservation cost will be granted.
0% Refund: Cancellations made within 14 days of the scheduled arrival date will not be eligible for a refund.
Refunds, when applicable, will be processed in the same method as the original payment. Any applicable service fees, as mentioned in Section 2, will not be refunded. Administration Fees and Overseas Trasnfer Fees may apply.
Please be sure to inform us as soon as possible if you need to cancel your reservation. The date of cancellation will be based on the local time at the property. It is important to note that some rates or special offers may have different cancellation policies, which will be clearly stated at the time of booking.
5. Occupancy and Behavior: The maximum occupancy for each villa is specified in your reservation. Guests are expected to conduct themselves in a respectful and considerate manner at all times.Parties and events are not allowed without prior written consent from Naisoso Island Villas Management.
6. Smoking and Pets: Smoking is strictly prohibited inside the villas. Designated smoking areas are available. Pets are not allowed unless explicitly permitted by management in advance.
7. Liability and Damages: Naisoso Island Villas is not responsible for any accidents, injuries, or theft that may occur during your stay. Guests are liable for any damages to the villa or its contents and will be charged accordingly.
8. Force Majeure: Naisoso Island Villas shall not be liable for any failure or delay in the performance of its obligations under these terms and conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbances, or government actions (collectively referred to as "Force Majeure").
In the event of Force Majeure, Naisoso Island Villas may, at its sole discretion, offer alternative accommodation or reschedule your reservation. If this is not possible, Naisoso Island Villas will refund the reservation fee after deducting any non-recoverable costs incurred.
10. Limit of Liability for Loss of or Injury to Guests' Property: Naisoso Island Villas, its management, and staff are not liable to make good any loss of or injury to any property brought to the villas to an amount exceeding $120, unless the guest can demonstrate any of the following conditions:
The property was stolen, lost, or damaged as a direct result of the default, neglect, or willful act of Naisoso Island Villas Management or its employees.
The property was explicitly deposited by or on behalf of the guest for safekeeping with Naisoso Island Villas Management or with an employee of Naisoso Island Villas who was authorized or appeared to be authorized for this purpose. Furthermore, the property was, if required by Naisoso Island Villas management or its employee, enclosed in a container that was securely fastened or sealed by the depositor.
After the guest's arrival at Naisoso Island Villas, either of the following circumstances occurred: The property was offered for deposit as described above, and Naisoso Island Villas Management or its employee refused to accept it. The guest intended to offer the property for deposit, but due to the default of Naisoso Island Villas Management or its employee, was unable to do so.
11. Changes to Terms and Conditions: Naisoso Island Villas reserves the right to update or modify these terms and conditions at any time. Guests will be notified of any changes in advance. By making a reservation and staying at Naisoso Island Villas, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before your arrival. We wish you a pleasant and memorable stay on Naisoso Island!
12. Ongoing Construction Works: Naisoso Island Villas is committed to providing you with a serene and enjoyable experience during your stay. However, please be aware that a number of our beautiful residences are currently undergoing development or construction. We assure you that we make every effort to minimise any inconvenience that ongoing construction works may cause. You can still enjoy all villa facilities and services as usual while surrounding villas are under development. While we strive to maintain a peaceful atmosphere, some level of noise and visual disturbance may be unavoidable during daytime construction hours. Naisoso Island Villas appreciates your understanding and patience in this regard, and we are confident that your overall experience will not be significantly impacted by the ongoing construction.
13. Guest Access and Photography Restrictions: Guests are strictly prohibited from accessing or entering any villa other than the specific villa that they have booked for their stay.
Photography, videography, or recording of any kind within or around villas, except within the confines of the booked villa or common areas, is not permitted without explicit prior consent from Naisoso Island Villas management.
Any violation of this policy may result in immediate eviction from the property without refund, and legal actions may be pursued if necessary.
14. Prohibition of Drone Usage: Due to the close proximity of the airport, the use of drones or any remotely piloted aircraft systems (RPAS) within the premises of Naisoso Island Villas is strictly prohibited. Violation of this policy may result in immediate eviction from the property, potential legal actions, and compliance with aviation regulations. You may apply for a permit to fly through the relevant authorities. Please submit the approval to the reservations team upon check in.
15. Backup Generator Clause: Please note that this villa may not necessarily be equipped with a backup generator. In certain villas, power interruptions or unstable power supply may occur. In such situations, we will make every effort to minimize inconvenience and ensure your safety and comfort. If you have specific power supply requirements or concerns, please contact us before making a reservation, and we will do our best to provide you with information and available backup generator options. We appreciate your understanding and cooperation.
16. Quiet Hours: Quiet hours are from 10pm to 8am daily on Naisoso Island. Please note that excessive noise is not permitted during these hours. Naisoso Island security may become involved, and we will not be able to intervene should security take action, which may include eviction, in response to noise disturbances.
17. Prohibited Activities: The use of illegal substances and engagement in any illegal activities on the property are strictly prohibited. Please be aware that any such activities may result in involvement of the relevant authorities.
18. Maximum Occupancy: Please adhere to the maximum occupancy limit specified for your villa. Exceeding the maximum occupancy is not permitted and may result in additional charges or other consequences as outlined in our terms and conditions.
19. Unauthorized Guests: Only guests who are officially registered and included in the reservation are permitted on the property. Any requests for additional guests must be approved by the host in advance and are subject to an additional fee as specified in Appendix A.
20. House Rules: Guests are expected to adhere to all house rules and guidelines provided by the property. Failure to do so may result in penalties, including but not limited to eviction, additional charges, or loss of the refundable bond. Please review and comply with the provided house rules for a pleasant and harmonious stay.
21. No subletting: Guests are not allowed to sublet the villa or any portion of the property to other individuals. Subletting is strictly prohibited.
22. Missing Keys and Lock Replacement: In the event of missing keys, guests are responsible for the full cost of lock replacement for security purposes. Fees for lock replacement will be quoted accordingly. Please take extra care to ensure the safekeeping of keys provided to you during your stay.
23. Governing Law and Jurisdiction: These terms and conditions are governed by and constructed in accordance with the laws of the jurisdiction where Naisoso Island Villas is located including the Naisoso Island By-Laws. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the local courts.